Nurse-patients Communication and Its Relation to Inpatients Satisfaction in Indonesia General Hospital at RSU Bina Kasih

Wiyogo, F. Kasim, P. Eyanoer

2019

Abstract

One of the things that affect patient satisfaction in hospital is nurse communication way. The purpose of this study is to determine the association of nurse communication in inpatient installation with patient satisfaction in Bina Kasih Hospital. This research conducted at Bina Kasih Hospital Inpatient Wards on January – April in 2018. The research is a mixed method. The sample used in the first phase was 100 inpatients, and in the second phase were 16 nurses who were divided into 2 FGDs and an in-depth interview with the Chairman of Bina Kasih Hospital Foundation. The results showed that the patient satisfaction at interaction communication stage has the lowest percentage stages (65% - 68%). The basic problem is the problem of assignment transfer between nurses, lack of knowledge about diagnosis, lack of local language skills, low caring level to patients and patient's family who indifferent toward the nurses, the work experience of nurses is still low which yielded to low self-confidence in giving services. It is recommended to Bina Kasih Hospital to evaluate and continuously improve the quality of communication through continuous communication training.

Paper Citation

in Harvard Style

Wiyogo., Kasim F. and Eyanoer P. (2019). Nurse-patients Communication and Its Relation to Inpatients Satisfaction in Indonesia General Hospital at RSU Bina Kasih.In Proceedings of the 2nd International Conference on Tropical Medicine and Infectious Disease - Volume 1: ICTROMI, ISBN 978-989-758-469-5, pages 194-197. DOI: 10.5220/0009863201940197

in Bibtex Style

@conference{ictromi19,
author={Wiyogo and F. Kasim and P. Eyanoer},
title={Nurse-patients Communication and Its Relation to Inpatients Satisfaction in Indonesia General Hospital at RSU Bina Kasih},
booktitle={Proceedings of the 2nd International Conference on Tropical Medicine and Infectious Disease - Volume 1: ICTROMI,},
year={2019},
pages={194-197},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0009863201940197},
isbn={978-989-758-469-5},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 2nd International Conference on Tropical Medicine and Infectious Disease - Volume 1: ICTROMI,
TI - Nurse-patients Communication and Its Relation to Inpatients Satisfaction in Indonesia General Hospital at RSU Bina Kasih
SN - 978-989-758-469-5
AU - Wiyogo.
AU - Kasim F.
AU - Eyanoer P.
PY - 2019
SP - 194
EP - 197
DO - 10.5220/0009863201940197