An Architecture-independent Data Model for Managing Information Generated by Human-chatbot Interactions

Massimiliano Luca, Alberto Montresor, Carlo Caprini, Daniele Miorandi

2020

Abstract

This paper introduces a data model for representing humans-chatbots interactions. Despite there are many models that allow representing the usage and the behaviour of bots, a service that can store information from any conversational agent regardless the architecture is still missing. With this work, we introduce a general-purpose data model to store both messages and logs. To succeed, we raise the level of abstraction of the other analyzed models and we focused on the core logic of chatbots: conversations and interactions with the users

Paper Citation

in Harvard Style

Luca M., Montresor A., Caprini C. and Miorandi D. (2020). An Architecture-independent Data Model for Managing Information Generated by Human-chatbot Interactions. In Proceedings of the 8th International Conference on Model-Driven Engineering and Software Development - Volume 1: MODELSWARD, ISBN 978-989-758-400-8, pages 344-351. DOI: 10.5220/0008953703440351

in Bibtex Style

@conference{modelsward20,
author={Massimiliano Luca and Alberto Montresor and Carlo Caprini and Daniele Miorandi},
title={An Architecture-independent Data Model for Managing Information Generated by Human-chatbot Interactions},
booktitle={Proceedings of the 8th International Conference on Model-Driven Engineering and Software Development - Volume 1: MODELSWARD,},
year={2020},
pages={344-351},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0008953703440351},
isbn={978-989-758-400-8},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 8th International Conference on Model-Driven Engineering and Software Development - Volume 1: MODELSWARD,
TI - An Architecture-independent Data Model for Managing Information Generated by Human-chatbot Interactions
SN - 978-989-758-400-8
AU - Luca M.
AU - Montresor A.
AU - Caprini C.
AU - Miorandi D.
PY - 2020
SP - 344
EP - 351
DO - 10.5220/0008953703440351