Designing and Implementing a Dashboard with Key Performance Indicators for a Higher Education Institution

Ana Azevedo, José Azevedo, Michelle Hayakawa

2021

Abstract

In a context where public and private institutions continuously seek excellence in management and improvement in service delivery, governance is one of the contemporary practices that has been adopted not only as a model for evaluation and monitoring, but also for transparency. To this end, the institutionalization of a governance model represents not only a challenge for public managers, but also the opportunity to make use of information technology, especially Business Intelligence, as a way to ensure agility in accessing and processing information. Through this work, we propose the construction of a prototype of a dashboard for the BI system to be adopted as a practice of governance by results in a Brazilian public institution, focusing on education, not only to support the decision making of managers, but also to allow efficiency and public transparency, and to minimize the difficulties in access, in the management of various BI systems and the informational asymmetries existing in the Public Administration.

Paper Citation

in Harvard Style

Azevedo A., Azevedo J. and Hayakawa M. (2021). Designing and Implementing a Dashboard with Key Performance Indicators for a Higher Education Institution. In Proceedings of the 13th International Conference on Computer Supported Education - Volume 1: CSEDU, ISBN 978-989-758-502-9, pages 165-172. DOI: 10.5220/0010539501650172

in Bibtex Style

@conference{csedu21,
author={Ana Azevedo and José Azevedo and Michelle Hayakawa},
title={Designing and Implementing a Dashboard with Key Performance Indicators for a Higher Education Institution},
booktitle={Proceedings of the 13th International Conference on Computer Supported Education - Volume 1: CSEDU,},
year={2021},
pages={165-172},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0010539501650172},
isbn={978-989-758-502-9},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 13th International Conference on Computer Supported Education - Volume 1: CSEDU,
TI - Designing and Implementing a Dashboard with Key Performance Indicators for a Higher Education Institution
SN - 978-989-758-502-9
AU - Azevedo A.
AU - Azevedo J.
AU - Hayakawa M.
PY - 2021
SP - 165
EP - 172
DO - 10.5220/0010539501650172