Internal Change Agents’ Strategies to Deal with Boundary in Organizations in Indonesia

Leonardus Hardana, Rayini Dahesihsari

2021

Abstract

BACKGROUND: It is indicated that the role of internal change agent is increasingly important due to an unforeseen future of post-covid era. However, studies about internal change agents are limited in contrast to the work of external consultants. OBJECTIVE: This study aims to explore how internal change agents perceived the permeability of boundaries in an organization and how the strategies they used to deal with such boundaries. Boundary is among the specific challenges facing by internal change agents. METHODS: This research applies qualitative approaches by conducting semi-structured interviews with six internal change agents, using the maximum variation technique. RESULTS: The findings showed that structural, knowledge, political, and interpersonal boundaries existed when participants managed change in organizations. However, the characteristics of the perceived boundaries differed from what has been indicated in the previous studies, particularly for the interpersonal boundaries. The findings also identified that internal change agents use organizational support, communication, and invite participation to span the boundaries. CONCLUSION: The findings contribute to literature related to boundaries to be spanned by internal change agents, particularly in the specific context of Indonesia as a collectivistic and high-power-distance society, which have distinct differences in nature and characteristics with previous studies in western countries.

Paper Citation

in Harvard Style

Hardana L. and Dahesihsari R. (2021). Internal Change Agents’ Strategies to Deal with Boundary in Organizations in Indonesia. In Proceedings of the 1st International Conference on Emerging Issues in Humanity Studies and Social Sciences - Volume 1: ICE-HUMS, ISBN 978-989-758-604-0, pages 388-402. DOI: 10.5220/0010752700003112

in Bibtex Style

@conference{ice-hums21,
author={Leonardus Hardana and Rayini Dahesihsari},
title={Internal Change Agents’ Strategies to Deal with Boundary in Organizations in Indonesia},
booktitle={Proceedings of the 1st International Conference on Emerging Issues in Humanity Studies and Social Sciences - Volume 1: ICE-HUMS,},
year={2021},
pages={388-402},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0010752700003112},
isbn={978-989-758-604-0},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 1st International Conference on Emerging Issues in Humanity Studies and Social Sciences - Volume 1: ICE-HUMS,
TI - Internal Change Agents’ Strategies to Deal with Boundary in Organizations in Indonesia
SN - 978-989-758-604-0
AU - Hardana L.
AU - Dahesihsari R.
PY - 2021
SP - 388
EP - 402
DO - 10.5220/0010752700003112