The Design of a Public Service Cost Model Tool to Evaluate Digital Transformation in Brazilian Government

Rejane Figueiredo, Rejane Figueiredo, Rejane Figueiredo, John Gardenghi, John Gardenghi, John Gardenghi, Letícia Santos, Rafael Furtado, Rafael Barbosa, Lucas Boaventura, Lucas Boaventura, Augusto Modesto, Laura Martins

2022

Abstract

Digital transformation plays a central role both in private and public sectors. In addition to increasing efficiency and practicality in service delivery, digitalization may generate economic savings for the agency provider and for the citizen user of the service. In this context, a central issue emerges: how to quantify economic savings in digitalization? The Brazilian federal government has been implementing many initiatives to promote digital government, and ways to measure the costs of a service are in constant development. One of these ways is through the use of a methodology adapted from the European standard cost model. The present paper aims to provide the design of a tool to estimate the costs of services both for the government and for the citizen, and for physical and digital delivering of a service, by applying a prototyping technique using the mentioned adapted methodology. We present the design and implementation of the tool. As future work, an analysis of the use of the tool in Brazil, how it impacts in the decision of digitalize a service and real economic savings may take place. Our main contribution is to provide a specification that can serve as a basis for similar tools, besides the idea of how to systematically apply a cost model using a tool which can be easily applied by other organizations without advanced knowledge in the area.

Paper Citation

in Harvard Style

Figueiredo R., Gardenghi J., Santos L., Furtado R., Barbosa R., Boaventura L., Modesto A. and Martins L. (2022). The Design of a Public Service Cost Model Tool to Evaluate Digital Transformation in Brazilian Government. In Proceedings of the 24th International Conference on Enterprise Information Systems - Volume 1: ICEIS, ISBN 978-989-758-569-2, pages 442-452. DOI: 10.5220/0011108900003179

in Bibtex Style

@conference{iceis22,
author={Rejane Figueiredo and John Gardenghi and Letícia Santos and Rafael Furtado and Rafael Barbosa and Lucas Boaventura and Augusto Modesto and Laura Martins},
title={The Design of a Public Service Cost Model Tool to Evaluate Digital Transformation in Brazilian Government},
booktitle={Proceedings of the 24th International Conference on Enterprise Information Systems - Volume 1: ICEIS,},
year={2022},
pages={442-452},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0011108900003179},
isbn={978-989-758-569-2},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 24th International Conference on Enterprise Information Systems - Volume 1: ICEIS,
TI - The Design of a Public Service Cost Model Tool to Evaluate Digital Transformation in Brazilian Government
SN - 978-989-758-569-2
AU - Figueiredo R.
AU - Gardenghi J.
AU - Santos L.
AU - Furtado R.
AU - Barbosa R.
AU - Boaventura L.
AU - Modesto A.
AU - Martins L.
PY - 2022
SP - 442
EP - 452
DO - 10.5220/0011108900003179