Identifying and Assessing Knowledge Gaps in ISO 9001 Certified SMEs using a Knowledge Audit Framework

Arno Rottensteiner, Christian Ploder

2022

Abstract

The importance of knowledge management in ISO 9001 certified Small and Medium-Sized Enterprises (SME) gained importance over the past few years. A company-wide knowledge base could not only improve the central organizational decision-making, but furthermore contribute to sustainably preserving and expanding competitive advantages based on proper knowledge management (Ayinde et al., 2021). Therefore, the paper aims is to present a Knowledge Audit Framework, especially for ISO 9001 certified SMEs based on current theories and described for practical implementation. The framework will additionally help these ISO 9001 certified SMEs to manage relevant business processes and moreover improve the crucial documentation of several knowledge-intensive business processes. The framework is derived from current research and empirically based on the case study research method combining a participating observation, direct observation during a focus group workshop, and a structured questionnaire in order to prioritize the evaluated knowledge gaps. This prioritized listing of gaps builds the basis for efficient knowledge management improvements in the organization and the implementation of necessary measures in the field of knowledge management.

Paper Citation

in Harvard Style

Rottensteiner A. and Ploder C. (2022). Identifying and Assessing Knowledge Gaps in ISO 9001 Certified SMEs using a Knowledge Audit Framework. In Proceedings of the 14th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management (IC3K 2022) - Volume 3: KMIS; ISBN 978-989-758-614-9, SciTePress, pages 158-162. DOI: 10.5220/0011539600003335

in Bibtex Style

@conference{kmis22,
author={Arno Rottensteiner and Christian Ploder},
title={Identifying and Assessing Knowledge Gaps in ISO 9001 Certified SMEs using a Knowledge Audit Framework},
booktitle={Proceedings of the 14th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management (IC3K 2022) - Volume 3: KMIS},
year={2022},
pages={158-162},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0011539600003335},
isbn={978-989-758-614-9},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 14th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management (IC3K 2022) - Volume 3: KMIS
TI - Identifying and Assessing Knowledge Gaps in ISO 9001 Certified SMEs using a Knowledge Audit Framework
SN - 978-989-758-614-9
AU - Rottensteiner A.
AU - Ploder C.
PY - 2022
SP - 158
EP - 162
DO - 10.5220/0011539600003335
PB - SciTePress