Digitalization of Healthcare Processes Through BPMN for Clinical Risk Monitoring and Management

Vincenzo Cartelli, Leonardo Longo, Orazio Tomarchio, Natalia Trapani

2023

Abstract

Several recent studies have provided alarming data regarding the occurrence of errors in healthcare in all OECD (Organization for Economic Co-operation and Development) countries, including, to a significant extent, also Italy. Many of these errors seem to be largely due to failure to comply with company operating procedures, which are typically based on ministerial directives and international standards. In this context, the paper describes the work carried out in an Italian research project where a more structured approach to the healthcare sector has been proposed, focusing on clinical risk management. Clinical processes have been modelled by using BPMN (Business Process Modelling and Notation) standard notation and then interfaced with the hospital information system to monitor and manage clinical risks. Digitalization of operating procedures also allowed the definition and computation of several KPIs (Key Performance Indicators) for long-term monitoring. The work carried out in the experimental phase of the project, through the developed system, highlighted the areas most affected by operational non-conformities, to address actions aimed at safeguarding the patient’s health and, indirectly, providing considerable economic savings.

Paper Citation

in Harvard Style

Cartelli V., Longo L., Tomarchio O. and Trapani N. (2023). Digitalization of Healthcare Processes Through BPMN for Clinical Risk Monitoring and Management. In Proceedings of the 9th International Conference on Information and Communication Technologies for Ageing Well and e-Health - Volume 1: ICT4AWE, ISBN 978-989-758-645-3, SciTePress, pages 151-158. DOI: 10.5220/0011850300003476

in Bibtex Style

@conference{ict4awe23,
author={Vincenzo Cartelli and Leonardo Longo and Orazio Tomarchio and Natalia Trapani},
title={Digitalization of Healthcare Processes Through BPMN for Clinical Risk Monitoring and Management},
booktitle={Proceedings of the 9th International Conference on Information and Communication Technologies for Ageing Well and e-Health - Volume 1: ICT4AWE,},
year={2023},
pages={151-158},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0011850300003476},
isbn={978-989-758-645-3},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 9th International Conference on Information and Communication Technologies for Ageing Well and e-Health - Volume 1: ICT4AWE,
TI - Digitalization of Healthcare Processes Through BPMN for Clinical Risk Monitoring and Management
SN - 978-989-758-645-3
AU - Cartelli V.
AU - Longo L.
AU - Tomarchio O.
AU - Trapani N.
PY - 2023
SP - 151
EP - 158
DO - 10.5220/0011850300003476
PB - SciTePress