Sustainability in Robotic Process Automation: Proposing a Universal Implementation Model

Christian Daase, Anuraag Pandey, Daniel Staegemann, Klaus Turowski

2023

Abstract

Robotic process automation (RPA) is a key technology for automating mundane, repetitive back-office tasks that are typically performed by human workers. Because RPA instantiations, known as software robots, operate partially with the same graphical user interfaces as humans and can only replicate the business processes for which they were previously designed, they can lack sustainability as they stop working when sudden changes occur. This paper argues that RPA endeavors should be planned as long-term journeys through the era of digital transformation. Based on a systematic literature review and interviews with experts from industries that have successfully implemented software robots, this study summarizes and proposes a universal model for sustainable RPA implementation. The model consists of three phases, from planning to development to maintenance and scaling of projects. Although thorough evaluation is required through careful application of the proposed workflows, a useful addition to the body of knowledge on RPA could be created as all design decisions were made with the approval of industry experts.

Paper Citation

in Harvard Style

Daase C., Pandey A., Staegemann D. and Turowski K. (2023). Sustainability in Robotic Process Automation: Proposing a Universal Implementation Model. In Proceedings of the 20th International Conference on Informatics in Control, Automation and Robotics - Volume 1: ICINCO; ISBN 978-989-758-670-5, SciTePress, pages 770-779. DOI: 10.5220/0012260200003543

in Bibtex Style

@conference{icinco23,
author={Christian Daase and Anuraag Pandey and Daniel Staegemann and Klaus Turowski},
title={Sustainability in Robotic Process Automation: Proposing a Universal Implementation Model},
booktitle={Proceedings of the 20th International Conference on Informatics in Control, Automation and Robotics - Volume 1: ICINCO},
year={2023},
pages={770-779},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0012260200003543},
isbn={978-989-758-670-5},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 20th International Conference on Informatics in Control, Automation and Robotics - Volume 1: ICINCO
TI - Sustainability in Robotic Process Automation: Proposing a Universal Implementation Model
SN - 978-989-758-670-5
AU - Daase C.
AU - Pandey A.
AU - Staegemann D.
AU - Turowski K.
PY - 2023
SP - 770
EP - 779
DO - 10.5220/0012260200003543
PB - SciTePress