Implementation of the JakEVO Application to Facilitate Public Services in Koja Sub-Distric

Kristoforus Fono, M. Lukman Hakim

2023

Abstract

Research conducted in Koja sub-district, North Jakarta regarding the implementation of the JakEVO application in facilitating public services in Koja sub-district as the implementer of the One Stop Integrated Service Capital Management Unit (UP PMPTSP). The approach used in this research is a descriptive qualitative approach with the Edward III implementation indicators, the unit of analysis, namely the UP PMPTSP Service unit, Koja District, North Jakarta and the community using the JakEVO application. Data collection techniques use observation, interviews and documentation. Data was analyzed qualitatively with descriptive analysis supported by primary data and secondary data analysis. The results of research related to the implementation of the JakEVO application in facilitating public services in Koja sub-district show that 1) the implementation of the JakEVO application has been carried out well, 2) the obstacles found in implementing the JakEVO application include Human Resources and the JakEVO application, this shows that there are no maximum, which is related to the Jakevo application service based on Regional Regulation Number 12 of 2013 concerning the Implementation of One Stop Integrated Services, regarding the JakEVO application service in making permits to the public. 3) the efforts made to overcome obstacles in the implementation of the Jakevo application in making things easier for the user community are from the UP PMPTSP, namely by conducting outreach and providing direction to the user community. factors that influence the implementation of the JakEVO application in facilitating public services in Koja sub-district, namely: Communication, resources, disposition or attitude of implementers, bureaucratic structure.

Paper Citation

in Harvard Style

Fono K. and Hakim M. (2023). Implementation of the JakEVO Application to Facilitate Public Services in Koja Sub-Distric. In Proceedings of the 4th International Seminar and Call for Paper - Volume 1: ISCP UTA '45 JAKARTA; ISBN 978-989-758-691-0, SciTePress, pages 55-58. DOI: 10.5220/0012580300003821

in Bibtex Style

@conference{iscp uta '45 jakarta23,
author={Kristoforus Fono and M. Lukman Hakim},
title={Implementation of the JakEVO Application to Facilitate Public Services in Koja Sub-Distric},
booktitle={Proceedings of the 4th International Seminar and Call for Paper - Volume 1: ISCP UTA '45 JAKARTA},
year={2023},
pages={55-58},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0012580300003821},
isbn={978-989-758-691-0},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 4th International Seminar and Call for Paper - Volume 1: ISCP UTA '45 JAKARTA
TI - Implementation of the JakEVO Application to Facilitate Public Services in Koja Sub-Distric
SN - 978-989-758-691-0
AU - Fono K.
AU - Hakim M.
PY - 2023
SP - 55
EP - 58
DO - 10.5220/0012580300003821
PB - SciTePress