A Descriptive Study on Productivity of Generation Z Employees in Call Centers of Bhopal

Marrium Khan, Sumit Kishore Mathur, Nileshwari Yadav, Om Prakash Kumar, Chintan Rajani

2023

Abstract

This study examines the productivity of Generation Z employees within selected call centres in the Bhopal Division, recognizing the pivotal role of this generation in the modern workforce landscape. Those who are born in between 1990 and early 2010, Generation Z brings forth distinct characteristics, expectations, and work methodologies, warranting a focused investigation into their contributions to workplace productivity. With this generation increasingly entering the workforce, particularly in dynamic settings like call centres, there is a pressing need to comprehend their impact on productivity. The study is prompted by the realization that the workforce is undergoing a notable generational transition, with Generation Z gradually replacing or collaborating with previous generations across industries. By delving into the productivity of Generation Z within call centres, this research, with a sample size of 100 respondents, aims to furnish employers and managers with valuable insights necessary for formulating effective strategies to leverage the potential of this emerging workforce where key findings suggest a consistent approach to productivity across different age groups within the Generation Z cohort, emphasizing the stability of productivity-related values and behaviours among younger employees in the workforce.

Paper Citation

in Harvard Style

Khan M., Mathur S., Yadav N., Kumar O. and Rajani C. (2023). A Descriptive Study on Productivity of Generation Z Employees in Call Centers of Bhopal. In Proceedings of the 2nd Pamir Transboundary Conference for Sustainable Societies - Volume 1: PAMIR-2; ISBN 978-989-758-723-8, SciTePress, pages 542-545. DOI: 10.5220/0012878800003882

in Bibtex Style

@conference{pamir-223,
author={Marrium Khan and Sumit Mathur and Nileshwari Yadav and Om Kumar and Chintan Rajani},
title={A Descriptive Study on Productivity of Generation Z Employees in Call Centers of Bhopal},
booktitle={Proceedings of the 2nd Pamir Transboundary Conference for Sustainable Societies - Volume 1: PAMIR-2},
year={2023},
pages={542-545},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0012878800003882},
isbn={978-989-758-723-8},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 2nd Pamir Transboundary Conference for Sustainable Societies - Volume 1: PAMIR-2
TI - A Descriptive Study on Productivity of Generation Z Employees in Call Centers of Bhopal
SN - 978-989-758-723-8
AU - Khan M.
AU - Mathur S.
AU - Yadav N.
AU - Kumar O.
AU - Rajani C.
PY - 2023
SP - 542
EP - 545
DO - 10.5220/0012878800003882
PB - SciTePress