The Evolution of Original ERP Customization: A Systematic Literature Review of Technical Possibilities

Adrian Abendroth, Benedict Bender, Norbert Gronau

2024

Abstract

Enterprise Resource Planning (ERP) system customization is often necessary because companies have unique processes that provide their competitive advantage. Despite new technological advances such as cloud computing or model-driven development, technical ERP customization options are either outdated or ambiguously formulated in the scientific literature. Using a systematic literature review (SLR) that analyzes 137 definitions from 26 papers, the result is an analysis and aggregation of technical customization types by providing clearance and aligning with future organizational needs. The results show a shift from ERP code modification in on-premises systems to interface and integration customization in cloud ERP systems, as well as emerging technological opportunities as a way for customers and key users to perform system customization. The study contributes by providing a clear understanding of given customization types and assisting ERP users and vendors in making customization decisions.

Paper Citation

in Harvard Style

Abendroth A., Bender B. and Gronau N. (2024). The Evolution of Original ERP Customization: A Systematic Literature Review of Technical Possibilities. In Proceedings of the 26th International Conference on Enterprise Information Systems - Volume 1: ICEIS; ISBN 978-989-758-692-7, SciTePress, pages 17-27. DOI: 10.5220/0012305500003690

in Bibtex Style

@conference{iceis24,
author={Adrian Abendroth and Benedict Bender and Norbert Gronau},
title={The Evolution of Original ERP Customization: A Systematic Literature Review of Technical Possibilities},
booktitle={Proceedings of the 26th International Conference on Enterprise Information Systems - Volume 1: ICEIS},
year={2024},
pages={17-27},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0012305500003690},
isbn={978-989-758-692-7},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 26th International Conference on Enterprise Information Systems - Volume 1: ICEIS
TI - The Evolution of Original ERP Customization: A Systematic Literature Review of Technical Possibilities
SN - 978-989-758-692-7
AU - Abendroth A.
AU - Bender B.
AU - Gronau N.
PY - 2024
SP - 17
EP - 27
DO - 10.5220/0012305500003690
PB - SciTePress