Technology Support System and Review Process for a Decentralized Clinical Trial: Trials@Home, RADIAL DCT as Case Study

Sten Hanke, Dimitrios Giannikopoulos, Hannes Hilberger, Hannes Hilberger, Theresa Weitlaner, Bernhard Neumayer

2024

Abstract

Decentralized Clinical Trials (DCTs) revolutionize clinical research by leveraging digital technologies to decentralize various aspects inherent in the traditional clinical trial process like the need for patients’ physical presence. DCTs integrate virtual and remote elements for assessments, data collection, and monitoring, prioritizing convenience. However, the integration of diverse stakeholders and technologies poses challenges in delivering timely and effective solutions across all trial sites. Addressing this requires the establishment of a robust technology support system tailored to meet the unique demands of decentralization. This paper outlines the requirements for such a system and shares initial insights gained through the learning process. This system combines a Wiki-like knowledge base with a ticketing system for handling support requests, enabling the creation of topic-specific tickets and ensuring that queries are directed to the appropriate support agents swiftly. The implemented helpdesk system in the RADIAL study exemplifies how combining a comprehensive information resource with a responsive ticketing system not only streamlines supporting processes but also significantly enhances response efficiency and the overall user experience in DCTs. This integrated approach is pivotal in managing the complexities and dynamic nature of DCTs, ensuring that both patients and stakeholders benefit from the efficiency and adaptability of decentralized trials.

Paper Citation

in Harvard Style

Hanke S., Giannikopoulos D., Hilberger H., Weitlaner T. and Neumayer B. (2024). Technology Support System and Review Process for a Decentralized Clinical Trial: Trials@Home, RADIAL DCT as Case Study. In Proceedings of the 17th International Joint Conference on Biomedical Engineering Systems and Technologies - Volume 2: HEALTHINF; ISBN 978-989-758-688-0, SciTePress, pages 638-645. DOI: 10.5220/0012433900003657

in Bibtex Style

@conference{healthinf24,
author={Sten Hanke and Dimitrios Giannikopoulos and Hannes Hilberger and Theresa Weitlaner and Bernhard Neumayer},
title={Technology Support System and Review Process for a Decentralized Clinical Trial: Trials@Home, RADIAL DCT as Case Study},
booktitle={Proceedings of the 17th International Joint Conference on Biomedical Engineering Systems and Technologies - Volume 2: HEALTHINF},
year={2024},
pages={638-645},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0012433900003657},
isbn={978-989-758-688-0},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 17th International Joint Conference on Biomedical Engineering Systems and Technologies - Volume 2: HEALTHINF
TI - Technology Support System and Review Process for a Decentralized Clinical Trial: Trials@Home, RADIAL DCT as Case Study
SN - 978-989-758-688-0
AU - Hanke S.
AU - Giannikopoulos D.
AU - Hilberger H.
AU - Weitlaner T.
AU - Neumayer B.
PY - 2024
SP - 638
EP - 645
DO - 10.5220/0012433900003657
PB - SciTePress