Outage Risks: It is not the Malicious Attacks that Take Down Your Service

Jan Evang, Jan Evang, Alojz Gomola

2024

Abstract

Network operators often prioritize risks to optimize resource allocation. This paper introduces an analysis model for prioritizing network outage risks, a practice common among large operators but underrepresented in research. We propose metrics such as Risk Value and clarify their definitions. The study reveals insights into the impact of incidents, classifying them based on customer support cases. Through the application of the presented method to a global network operator, we demonstrate the generation of unexpected insights and outcomes: Short outages are very frequent and regularly cause customer complaints. We examined both safety and security related incidents in relationship to customer report events, with surprising turn out for malicious attacks.

Paper Citation

in Harvard Style

Evang J. and Gomola A. (2024). Outage Risks: It is not the Malicious Attacks that Take Down Your Service. In Proceedings of the 9th International Conference on Complexity, Future Information Systems and Risk - Volume 1: COMPLEXIS; ISBN 978-989-758-698-9, SciTePress, pages 77-82. DOI: 10.5220/0012505400003708

in Bibtex Style

@conference{complexis24,
author={Jan Evang and Alojz Gomola},
title={Outage Risks: It is not the Malicious Attacks that Take Down Your Service},
booktitle={Proceedings of the 9th International Conference on Complexity, Future Information Systems and Risk - Volume 1: COMPLEXIS},
year={2024},
pages={77-82},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0012505400003708},
isbn={978-989-758-698-9},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 9th International Conference on Complexity, Future Information Systems and Risk - Volume 1: COMPLEXIS
TI - Outage Risks: It is not the Malicious Attacks that Take Down Your Service
SN - 978-989-758-698-9
AU - Evang J.
AU - Gomola A.
PY - 2024
SP - 77
EP - 82
DO - 10.5220/0012505400003708
PB - SciTePress