Squeezing the Lemon: Using Accident Analysis for Recommendations to Improve the Resilience of Telecommunications Organizations

Hans Wienen, Faiza Bukhsh, Eelco Vriezekolk, Luís Ferreira Pires, Roel Wieringa

2024

Abstract

Telecommunications networks form critical infrastructure, since accidents in these networks can severely impact the functioning of society. Structured accident analysis methods can help draw lessons from accidents, giving valuable information to improve the resilience of telecommunications networks. In this paper, we introduce a method (TRAM) for accident analysis in the Telecommunication domain by improving AcciMap, which is a popular method for analyzing accidents. The improvements have made AcciMap more efficient and instructive by explicitly identifying ICT aspects of the accidents, extending the method to support the evaluation of crisis organizations and introducing additional notation for feedback loops. This resulted in TRAM, a method with a 25% improved efficiency over AcciMap, while also addressing ICT aspects, leading to concrete actionable results that can help telecommunication organizations grow more resilient.

Paper Citation

in Harvard Style

Wienen H., Bukhsh F., Vriezekolk E., Ferreira Pires L. and Wieringa R. (2024). Squeezing the Lemon: Using Accident Analysis for Recommendations to Improve the Resilience of Telecommunications Organizations. In Proceedings of the 26th International Conference on Enterprise Information Systems - Volume 2: ICEIS; ISBN 978-989-758-692-7, SciTePress, pages 149-158. DOI: 10.5220/0012562900003690

in Bibtex Style

@conference{iceis24,
author={Hans Wienen and Faiza Bukhsh and Eelco Vriezekolk and Luís Ferreira Pires and Roel Wieringa},
title={Squeezing the Lemon: Using Accident Analysis for Recommendations to Improve the Resilience of Telecommunications Organizations},
booktitle={Proceedings of the 26th International Conference on Enterprise Information Systems - Volume 2: ICEIS},
year={2024},
pages={149-158},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0012562900003690},
isbn={978-989-758-692-7},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 26th International Conference on Enterprise Information Systems - Volume 2: ICEIS
TI - Squeezing the Lemon: Using Accident Analysis for Recommendations to Improve the Resilience of Telecommunications Organizations
SN - 978-989-758-692-7
AU - Wienen H.
AU - Bukhsh F.
AU - Vriezekolk E.
AU - Ferreira Pires L.
AU - Wieringa R.
PY - 2024
SP - 149
EP - 158
DO - 10.5220/0012562900003690
PB - SciTePress