Guiding the Adoption of UX Research Practices: An Approach to Support Software Professionals

Maria Anita de Moura, Suéllen Martinelli, Luciana Zaina

2024

Abstract

The interest in User Experience (UX) with interactive products and services has grown in the industry. In this context, the research with end-users contributes to articulating practices, methods, and research techniques on UX that can be applied at different stages of software development. Nevertheless, software development professionals have demanded tools that can aid them in selecting the suitable method or technique for a given purpose of user research. To address this demand, we developed guidelines that suggest methods and techniques for working with user experience research. Considering the guidelines, we created the GURiP tool in the virtual catalog format, providing a more dynamic interaction with the guidelines. We evaluated the proposal acceptance with 32 software professionals from software startups and established companies. Our results revealed that professionals of both types of companies showed similar acceptance and reported more positive than negative feedback about the guidelines. We also found that participants’ profiles, such as years of experience or affiliation with startups or established companies, did not influence the acceptance of the guidelines.

Paper Citation

in Harvard Style

de Moura M., Martinelli S. and Zaina L. (2024). Guiding the Adoption of UX Research Practices: An Approach to Support Software Professionals. In Proceedings of the 26th International Conference on Enterprise Information Systems - Volume 2: ICEIS; ISBN 978-989-758-692-7, SciTePress, pages 473-484. DOI: 10.5220/0012597100003690

in Bibtex Style

@conference{iceis24,
author={Maria Anita de Moura and Suéllen Martinelli and Luciana Zaina},
title={Guiding the Adoption of UX Research Practices: An Approach to Support Software Professionals},
booktitle={Proceedings of the 26th International Conference on Enterprise Information Systems - Volume 2: ICEIS},
year={2024},
pages={473-484},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0012597100003690},
isbn={978-989-758-692-7},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 26th International Conference on Enterprise Information Systems - Volume 2: ICEIS
TI - Guiding the Adoption of UX Research Practices: An Approach to Support Software Professionals
SN - 978-989-758-692-7
AU - de Moura M.
AU - Martinelli S.
AU - Zaina L.
PY - 2024
SP - 473
EP - 484
DO - 10.5220/0012597100003690
PB - SciTePress