Exploring Usability and User Experience Evaluation Methods: A Tertiary Study

Geremias Corrêa, Roberto Pereira, Milene Silveira, Isabela Gasparini

2024

Abstract

Usability and User Experience (UX) evaluation methods have important roles in business and scientific spheres, effectively pinpointing areas for enhancement across a broad spectrum of applications. Primary and secondary scientific studies investigating these methods are relevant and provide a panorama of different domains. While providing macro views on the topic is necessary, tertiary studies are still uncommon. This paper fills this gap by presenting a tertiary study conducted through a systematic search methodology, following Petersen’s guidelines. Studies indexed by Scopus, IEEE Xplore, and ACM search engines were considered, resulting in 487 retrieved studies, from which 36 were deemed relevant, and another 7 studies were added through a snowballing search strategy. From the selected studies, methods, domains of application, and considerations for the inclusion of accessibility in studies, among other information, were identified and discussed. Results revealed Questionnaires as the prevalent method in these studies, Brazil and Indonesia as the leading countries in authorship of publications, and Observation, Inspection, and Inquiry as the most common category for methods. These results suggest a prevalence of well-structured methods, generally with lower costs and application times, revealing space for further investigation.

Paper Citation

in Harvard Style

Corrêa G., Pereira R., Silveira M. and Gasparini I. (2024). Exploring Usability and User Experience Evaluation Methods: A Tertiary Study. In Proceedings of the 26th International Conference on Enterprise Information Systems - Volume 2: ICEIS; ISBN 978-989-758-692-7, SciTePress, pages 357-368. DOI: 10.5220/0012606100003690

in Bibtex Style

@conference{iceis24,
author={Geremias Corrêa and Roberto Pereira and Milene Silveira and Isabela Gasparini},
title={Exploring Usability and User Experience Evaluation Methods: A Tertiary Study},
booktitle={Proceedings of the 26th International Conference on Enterprise Information Systems - Volume 2: ICEIS},
year={2024},
pages={357-368},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0012606100003690},
isbn={978-989-758-692-7},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 26th International Conference on Enterprise Information Systems - Volume 2: ICEIS
TI - Exploring Usability and User Experience Evaluation Methods: A Tertiary Study
SN - 978-989-758-692-7
AU - Corrêa G.
AU - Pereira R.
AU - Silveira M.
AU - Gasparini I.
PY - 2024
SP - 357
EP - 368
DO - 10.5220/0012606100003690
PB - SciTePress