Process and Challenges in Designing Data Registration via File Import in an Administrative e-Commerce System

Pedro Victor de Sousa Silva, Anna Julia de Souza, Ingrid Monteiro

2024

Abstract

This article presents the full account of a case study within VTEX, a Brazilian e-Commerce company. It reported the design challenge to conceive the functionality for importing records via a spreadsheet file. Several techniques of Human-Computer Interaction (HCI) and User Experience (UX) were applied within the Double Diamond design process, such as CSD matrix, ideation techniques, user stories, interaction diagrams, prototypes. In this document, we report how each technique was applied and present the results obtained from them. The results of the prototype usability test with user representatives are also presented. Some lessons learned, from this case study, were: to keep the design process iterative, exchanging techniques whenever necessary; to involve team members so that everyone is on the same page regarding the problem and the solution; to test the solution as soon as possible while still in prototype, even if it is not with end users but with their representatives.

Paper Citation

in Harvard Style

Victor de Sousa Silva P., de Souza A. and Monteiro I. (2024). Process and Challenges in Designing Data Registration via File Import in an Administrative e-Commerce System. In Proceedings of the 26th International Conference on Enterprise Information Systems - Volume 2: ICEIS; ISBN 978-989-758-692-7, SciTePress, pages 390-401. DOI: 10.5220/0012687900003690

in Bibtex Style

@conference{iceis24,
author={Pedro Victor de Sousa Silva and Anna Julia de Souza and Ingrid Monteiro},
title={Process and Challenges in Designing Data Registration via File Import in an Administrative e-Commerce System},
booktitle={Proceedings of the 26th International Conference on Enterprise Information Systems - Volume 2: ICEIS},
year={2024},
pages={390-401},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0012687900003690},
isbn={978-989-758-692-7},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 26th International Conference on Enterprise Information Systems - Volume 2: ICEIS
TI - Process and Challenges in Designing Data Registration via File Import in an Administrative e-Commerce System
SN - 978-989-758-692-7
AU - Victor de Sousa Silva P.
AU - de Souza A.
AU - Monteiro I.
PY - 2024
SP - 390
EP - 401
DO - 10.5220/0012687900003690
PB - SciTePress