Customizing Trust Systems: Personalized Communication to Address AI Adoption in Smart Cities

Jessica Ohnesorg, Nazek Fakhoury, Noura Eltahawi, Mouzhi Ge

2024

Abstract

Since it is challenging to tailor trust management systems to accommodate diverse individual preferences due to the evolving adoption of artificial intelligence (AI) in smart cities, through a comprehensive review of internal and external factors influencing trust levels, including personal values, personality traits, and cultural background, the paper highlights the crucial role of communications in human-machine interactions by emphasizing AI technologies. Based on the review, this paper proposes a Framework for AI Trust enHancement (FAITH). The FAITH framework integrates personalized communication strategies with individual preferences to enhance trust in smart city systems. To validate the proposed framework, the FAITH framework is applied in a use case scenario to demonstrate its potential effectiveness in fostering trust, collaboration, and innovation. The research results contribute not only to understand trust management systems in smart cities, but also offer practical insights for addressing the diverse preferences of individuals in smart cities.

Paper Citation

in Harvard Style

Ohnesorg J., Fakhoury N., Eltahawi N. and Ge M. (2024). Customizing Trust Systems: Personalized Communication to Address AI Adoption in Smart Cities. In Proceedings of the 13th International Conference on Smart Cities and Green ICT Systems - Volume 1: SMARTGREENS; ISBN 978-989-758-702-3, SciTePress, pages 73-79. DOI: 10.5220/0012731400003714

in Bibtex Style

@conference{smartgreens24,
author={Jessica Ohnesorg and Nazek Fakhoury and Noura Eltahawi and Mouzhi Ge},
title={Customizing Trust Systems: Personalized Communication to Address AI Adoption in Smart Cities},
booktitle={Proceedings of the 13th International Conference on Smart Cities and Green ICT Systems - Volume 1: SMARTGREENS},
year={2024},
pages={73-79},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0012731400003714},
isbn={978-989-758-702-3},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 13th International Conference on Smart Cities and Green ICT Systems - Volume 1: SMARTGREENS
TI - Customizing Trust Systems: Personalized Communication to Address AI Adoption in Smart Cities
SN - 978-989-758-702-3
AU - Ohnesorg J.
AU - Fakhoury N.
AU - Eltahawi N.
AU - Ge M.
PY - 2024
SP - 73
EP - 79
DO - 10.5220/0012731400003714
PB - SciTePress