A Value-Driven Approach to the Online Consent Conundrum: A Study with the Unemployed

Paul van Schaik, Karen Renaud

2025

Abstract

Online services are required to gain informed consent from users to collect, store and analyse their personal data, both intentionally divulged and derived during their use of the service. There are many issues with these forms: they are too long, too complex and demand the user’s attention too frequently. Many users consent without reading so do not know what they are agreeing to. As such, granted consent is effectively uninformed. In this paper, we report on two studies we carried out to arrive at a value-driven approach to inform efforts to reduce the length of consent forms. The first study interviewed unemployed users to identify the values they want these forms to satisfy. The second survey study helped us to quantify the values and value creators. To ensure that we understood the particular valuation of the unemployed, we compared their responses to those of an employed demographic and observed no significant differences between their prioritisation on any of the values. However, we did find substantial differences between values and value creators, with effort minimisation being most valued by our participants.

Paper Citation

in Harvard Style

van Schaik P. and Renaud K. (2025). A Value-Driven Approach to the Online Consent Conundrum: A Study with the Unemployed. In Proceedings of the 11th International Conference on Information Systems Security and Privacy - Volume 1: ICISSP; ISBN 978-989-758-735-1, SciTePress, pages 133-140. DOI: 10.5220/0013083300003899

in Bibtex Style

@conference{icissp25,
author={Paul van Schaik and Karen Renaud},
title={A Value-Driven Approach to the Online Consent Conundrum: A Study with the Unemployed},
booktitle={Proceedings of the 11th International Conference on Information Systems Security and Privacy - Volume 1: ICISSP},
year={2025},
pages={133-140},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0013083300003899},
isbn={978-989-758-735-1},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 11th International Conference on Information Systems Security and Privacy - Volume 1: ICISSP
TI - A Value-Driven Approach to the Online Consent Conundrum: A Study with the Unemployed
SN - 978-989-758-735-1
AU - van Schaik P.
AU - Renaud K.
PY - 2025
SP - 133
EP - 140
DO - 10.5220/0013083300003899
PB - SciTePress