Evaluating the Impact on Usability and Acceptance of ECAs in m-Health Applications for Older Adults

Raquel Lacuesta Gilaberte, Eva Cerezo Bagdasari, Javier Navarro-Alamán

2025

Abstract

In the context of m-health applications, developing user-friendly interfaces to improve usability and acceptance by older adults has become a prominent research topic. The use of embodied conversational agents (ECAs) seems promising as they allow interacting through natural verbal and nonverbal communication. However, analyses about the design and acceptance of embodied conversational agents embedded in m-health applications for older adults are needed. In this paper, we present a study carried out to analyse the usability and acceptance of ECAs interfaces in m-health applications, compared to traditional tactile text interfaces. The study carried out has involved 23 users over 65 years old with promising results. The ECA interface was positively assessed and its acceptance increased compared to the traditional one, but although the feelings arisen are positive, users still claim for less complexity and a more careful design.

Paper Citation

in Harvard Style

Gilaberte R., Bagdasari E. and Navarro-Alamán J. (2025). Evaluating the Impact on Usability and Acceptance of ECAs in m-Health Applications for Older Adults. In Proceedings of the 11th International Conference on Information and Communication Technologies for Ageing Well and e-Health - Volume 1: ICT4AWE; ISBN 978-989-758-743-6, SciTePress, pages 35-45. DOI: 10.5220/0013216600003938

in Bibtex Style

@conference{ict4awe25,
author={Raquel Gilaberte and Eva Bagdasari and Javier Navarro-Alamán},
title={Evaluating the Impact on Usability and Acceptance of ECAs in m-Health Applications for Older Adults},
booktitle={Proceedings of the 11th International Conference on Information and Communication Technologies for Ageing Well and e-Health - Volume 1: ICT4AWE},
year={2025},
pages={35-45},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0013216600003938},
isbn={978-989-758-743-6},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 11th International Conference on Information and Communication Technologies for Ageing Well and e-Health - Volume 1: ICT4AWE
TI - Evaluating the Impact on Usability and Acceptance of ECAs in m-Health Applications for Older Adults
SN - 978-989-758-743-6
AU - Gilaberte R.
AU - Bagdasari E.
AU - Navarro-Alamán J.
PY - 2025
SP - 35
EP - 45
DO - 10.5220/0013216600003938
PB - SciTePress