Dialogue Support Through the Identification of Utterances Crucial for the Listener's Interpretation if Missed

Kenshin Nakanishi, Tomoyuki Maekawa, Michita Imai

2025

Abstract

When a listener becomes distracted and misses an important utterance, it can hinder their understanding of the conversation and their subsequent responses. In this study, we developed a chat system that simulates the impact of missed important utterances using an algorithm that identifies contextually significant dialogue, which we have been researching previously. The system assesses whether each user utterance contains important context and, if so, notifies the user to alert them of the possibility of misunderstanding by the other party. The results showed that when important utterances were missed, the listener often misunderstood the flow of the conversation. However, the effectiveness of the assistance that alerts users to potential misunderstandings varied depending on the case, and it became clear that the benefits of this feature in a chat system are limited.

Paper Citation

in Harvard Style

Nakanishi K., Maekawa T. and Imai M. (2025). Dialogue Support Through the Identification of Utterances Crucial for the Listener's Interpretation if Missed. In Proceedings of the 17th International Conference on Agents and Artificial Intelligence - Volume 3: ICAART; ISBN 978-989-758-737-5, SciTePress, pages 1164-1171. DOI: 10.5220/0013299500003890

in Bibtex Style

@conference{icaart25,
author={Kenshin Nakanishi and Tomoyuki Maekawa and Michita Imai},
title={Dialogue Support Through the Identification of Utterances Crucial for the Listener's Interpretation if Missed},
booktitle={Proceedings of the 17th International Conference on Agents and Artificial Intelligence - Volume 3: ICAART},
year={2025},
pages={1164-1171},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0013299500003890},
isbn={978-989-758-737-5},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 17th International Conference on Agents and Artificial Intelligence - Volume 3: ICAART
TI - Dialogue Support Through the Identification of Utterances Crucial for the Listener's Interpretation if Missed
SN - 978-989-758-737-5
AU - Nakanishi K.
AU - Maekawa T.
AU - Imai M.
PY - 2025
SP - 1164
EP - 1171
DO - 10.5220/0013299500003890
PB - SciTePress