Overview of Best Communication Practices in Inclusive Spaces for People with Disabilities: A Qualitative Study in Portuguese-Speaking Countries

Francisca Rocha Lourenço, Rita Oliveira, Oksana Tymoshchuk

2025

Abstract

The inclusion of People with Disabilities (PwD) is still a challenge in Portuguese-Speaking Countries (PSC), requiring continuous efforts to ensure their full participation in society. The goal of this study was to identify and understand the best communication practices adopted and recognised by Inclusive Spaces (IS) in PSC, aiming to contribute to the promotion of inclusion of PwD. Using a qualitative approach, 16 semi-structured interviews were conducted with representatives of various IS in Portugal, Brazil and Angola. The results highlighted a set of communication practices applied in different contexts, including inclusive communication, use of social media and sharing of real-life testimonies, as practices that strengthen public engagement and the dissemination of the services offered by IS. Strategies such as the creation of inclusive and accessible content and the use of channels, such as websites and face-to-face events, were highlighted for their ability to increase the visibility of spaces, reach wider audiences, and reinforce their role in society. The findings emphasise the importance of effective communication in strengthening IS and ensuring that their services reach PwD. By outlining a set of good practices, this study provides initial guidelines for improving communication in IS, contributing to the promotion of inclusion of PwD.

Paper Citation

in Harvard Style

Rocha Lourenço F., Oliveira R. and Tymoshchuk O. (2025). Overview of Best Communication Practices in Inclusive Spaces for People with Disabilities: A Qualitative Study in Portuguese-Speaking Countries. In Proceedings of the 18th International Joint Conference on Biomedical Engineering Systems and Technologies - Volume 2: HEALTHINF; ISBN 978-989-758-731-3, SciTePress, pages 850-858. DOI: 10.5220/0013318500003911

in Bibtex Style

@conference{healthinf25,
author={Francisca Rocha Lourenço and Rita Oliveira and Oksana Tymoshchuk},
title={Overview of Best Communication Practices in Inclusive Spaces for People with Disabilities: A Qualitative Study in Portuguese-Speaking Countries},
booktitle={Proceedings of the 18th International Joint Conference on Biomedical Engineering Systems and Technologies - Volume 2: HEALTHINF},
year={2025},
pages={850-858},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0013318500003911},
isbn={978-989-758-731-3},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 18th International Joint Conference on Biomedical Engineering Systems and Technologies - Volume 2: HEALTHINF
TI - Overview of Best Communication Practices in Inclusive Spaces for People with Disabilities: A Qualitative Study in Portuguese-Speaking Countries
SN - 978-989-758-731-3
AU - Rocha Lourenço F.
AU - Oliveira R.
AU - Tymoshchuk O.
PY - 2025
SP - 850
EP - 858
DO - 10.5220/0013318500003911
PB - SciTePress