Diagnosing BPM Governance: A Case Study of Facilitators, Barriers, and Governance Elements in a Hierarchical Public Instituition

Giovanni Correa, Jéssyka Vilela, Mariana Peixoto

2025

Abstract

Context: BPM initiatives improve processes and adaptability, with governance as a key factor. Problem: BPM governance in hierarchical public organizations faces structural challenges. Objective: This study examines BPM governance in a Brazilian public institution. Method: A case study evaluated objectives, roles, decision-making, facilitators, and barriers. Results: We identified 8 facilitators and 8 barriers. Core areas showed more process maturity, while key challenges included lacking prioritization methodology and inconsistent performance indicators. Conclusions: This research expands BPM knowledge by analyzing governance in hierarchical institutions.

Paper Citation

in Harvard Style

Correa G., Vilela J. and Peixoto M. (2025). Diagnosing BPM Governance: A Case Study of Facilitators, Barriers, and Governance Elements in a Hierarchical Public Instituition. In Proceedings of the 27th International Conference on Enterprise Information Systems - Volume 2: ICEIS; ISBN 978-989-758-749-8, SciTePress, pages 851-858. DOI: 10.5220/0013347900003929

in Bibtex Style

@conference{iceis25,
author={Giovanni Correa and Jéssyka Vilela and Mariana Peixoto},
title={Diagnosing BPM Governance: A Case Study of Facilitators, Barriers, and Governance Elements in a Hierarchical Public Instituition},
booktitle={Proceedings of the 27th International Conference on Enterprise Information Systems - Volume 2: ICEIS},
year={2025},
pages={851-858},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0013347900003929},
isbn={978-989-758-749-8},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 27th International Conference on Enterprise Information Systems - Volume 2: ICEIS
TI - Diagnosing BPM Governance: A Case Study of Facilitators, Barriers, and Governance Elements in a Hierarchical Public Instituition
SN - 978-989-758-749-8
AU - Correa G.
AU - Vilela J.
AU - Peixoto M.
PY - 2025
SP - 851
EP - 858
DO - 10.5220/0013347900003929
PB - SciTePress