Recommendations of Embodied Conversational Agents to Healthcare Applications

Julio Oliveira, Telmo Silva, Rita Oliveira, Elizabeth Furtado

2025

Abstract

This paper identifies recommendations for Embodied Conversational Agents (ECA) in Healthcare applications. The methodology employed consists of two systematic literature reviews in the fields of conversational systems and health care. Twenty-six recommendations for ECA were categorized into four groups: CS Interface, ECA Functionalities, Agent Behavior, ECA Customization Features, and Older Adults Engagement. Additionally, six Healthcare dimensions were identified: Interactive Learning, Disease-Specific Knowledge, Reinforcement, Emergency Detection, and Empathy/Rapport. These two sets of findings were combined for evaluation by a group of experts. The impact evaluation revealed six essential, two necessary, and eighteen desirable recommendations. The essential recommendations, derived from empirical methods, include the following: storing encrypted information, providing secure and accurate information to patients, facilitating interactive learning, allowing users to choose whether to enable proactive mode and ensuring ease of installation and use. The set of recommendations is an important contribution for ECA developers as this research presents.

Paper Citation

in Harvard Style

Oliveira J., Silva T., Oliveira R. and Furtado E. (2025). Recommendations of Embodied Conversational Agents to Healthcare Applications. In Proceedings of the 11th International Conference on Information and Communication Technologies for Ageing Well and e-Health - Volume 1: ICT4AWE; ISBN 978-989-758-743-6, SciTePress, pages 352-359. DOI: 10.5220/0013438700003938

in Bibtex Style

@conference{ict4awe25,
author={Julio Oliveira and Telmo Silva and Rita Oliveira and Elizabeth Furtado},
title={Recommendations of Embodied Conversational Agents to Healthcare Applications},
booktitle={Proceedings of the 11th International Conference on Information and Communication Technologies for Ageing Well and e-Health - Volume 1: ICT4AWE},
year={2025},
pages={352-359},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0013438700003938},
isbn={978-989-758-743-6},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 11th International Conference on Information and Communication Technologies for Ageing Well and e-Health - Volume 1: ICT4AWE
TI - Recommendations of Embodied Conversational Agents to Healthcare Applications
SN - 978-989-758-743-6
AU - Oliveira J.
AU - Silva T.
AU - Oliveira R.
AU - Furtado E.
PY - 2025
SP - 352
EP - 359
DO - 10.5220/0013438700003938
PB - SciTePress